#SERVICENOW EVENT CONNECTOR DEFINITION HOW TO#
#SERVICENOW EVENT CONNECTOR DEFINITION SOFTWARE#

If the event cannot be parsed by existing event rules, it will come in the top of event_rule table as recommendation.We can create rules based on this recommendation You can see the progress of the connector test Event rulesĮvent rules are there to generate alerts based on a specific condition that must satisfy before or after an action is taken.Event rules specifies the alerts to generate when a specific event rule criteria is met.

Connector definition:The connector type, you can choose whether to select connector definition out of box or create a new connector definitionĬredential and Connector definition needs to be configured separately.

Credential: Credentials to logon to the event monitoring tool.

Name: The name of the connector instance.

The following mandatory fields need to be filled to create a connector instance:

Clicking on New opens up a form to create a new connector instance.

On the application navigator type, connector Instances and then click Connector Instances under Event Management-> Connectors.

The MID Server gets the instructions through the connector instances to obtain event-related information based on the individual event source.Below are the steps to create connector instance Once the credentials and connector definitions are entered, we can click Submit to create the connector instance.

#SERVICENOW EVENT CONNECTOR DEFINITION SOFTWARE#

The name of the events monitoring softwareĪttributes to communicate with the event monitoring software

We have an option to create a new connector definition.

Reopening alerts will Create new incident and reopen incidentĪ connector definition specifies an event source to retrieve events from the defined event source.From the left navigator type connector definitions and click on Connector Definitions under.

Closing alerts will Resolve incident and close incident.

Acknowledge an alert when manually closing it.

This causes to fluctuate the status of the reporting resource. Sometimes the event sources continues to generate events even after the associated alert is closed this is called flapping. A flap interval (in seconds), within which an alert enters the flapping state.Timeout for the impact calculation (in minutes).An auto close interval (in hours), within which open alerts will be automatically closed.The number of scheduled jobs processing events.Whether multi-node event processing is enabled.The maximum number of events to be processed by every scheduled job.The number of events to handle for event rules processes.Select Event Management Settings Properties to open up a window to enter the properties. To set properties type properties on the application navigator.

Overview of all the alerts generated users are able to take appropriate remediation actions from the dashboardsīelow are the steps to configure and setup the event management applicationĮvent properties are settings for the event management applications.

#SERVICENOW EVENT CONNECTOR DEFINITION HOW TO#

When to generate alerts and how to consolidate themĪction that needs to be taken on the alerts generated

Mapping values or fields generated by the different event sources and the mapping to the ServiceNow event fields How to handle the events that are generated TermĮvents are generated by various infrastructure components and monitoring softwareĬonnection to various event monitoring software ServiceNow Event Management application helps to manage alerts and events that are escalated from different IT infrastructure components or configuration items. ArchitectureĮvents, alerts, and information are generated from IT infrastructure continuously, these generated events needs to be addressed appropriately and acted upon. Alerts are then mapped to configuration items (CIs) in the Service Now Configuration Management Database (CMDB) and rules may be applied to trigger automated actions. In order to generate qualified alerts, events are processed through filters that normalize and de-duplicate the incoming stream. It allows for normal operation and also detects and escalates exception conditions.A configurable dashboard provides a consolidated view of all service-impacting events, including a list of current active alerts, impacted services, and associated incidents. Service Now Event Management (SN EM) automatically creates actionable alerts from events captured by third-party monitoring tools like Nagios/Solarwind/Vrops.Įvent management is the process that monitors all events that occur through the IT infrastructure.

Servicenow event connector definition